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TRAINING & STAFF DEVELOPMENT
At FBS Protection Group, we believe that delivering exceptional security services begins with investing in our people. Our commitment is to develop highly trained, knowledgeable, and professional security personnel who are prepared to meet the diverse and evolving needs of our clients.
Training and professional development are central to our operating philosophy. Through our in-house training resources, licensing support, experienced instructors, and partnerships with recognized industry training organizations, FBS provides employees with the knowledge, skills, and practical tools necessary to perform their duties safely, confidently, and professionally.
Our training programs extend beyond minimum licensing requirements. We emphasize continuing education, hands-on instruction, leadership development, guest services, emergency preparedness, communication, de-escalation, and operational best practices. This approach allows employees to continuously strengthen their capabilities while creating opportunities for advancement within the organization.
By consistently investing in training, coaching, supervision, and professional development, FBS Protection Group maintains a strong team of qualified, licensed, and capable security professionals who are prepared to provide dependable, responsive, and high-quality service to every client we serve.
RECRUITING AND LICENSING
FBS Protection Group invests significant time and resources in recruiting personnel who possess the background, experience, professionalism, and disposition necessary to add value to our organization and the clients we serve.
Our recruitment process utilizes a web-based applicant tracking system that allows our management team to review and pre-screen candidates based on established qualifications, relevant experience, availability, and overall suitability for security and guest-service assignments. Qualified applicants advance through a structured interview and pre-employment screening process designed to evaluate their communication skills, judgment, professionalism, reliability, and ability to perform successfully in the security industry. Candidates who successfully complete the pre-employment process are formally onboarded into FBS systems and begin the company's training and initial employment evaluation process.
FBS believes that recruiting qualified personnel is only the beginning. Our professional development program is designed to encourage employees to continually strengthen their knowledge, skills, and capabilities through formal training, ongoing coaching, field supervision, and performance feedback. Opportunities for increased responsibility, specialized assignments, advancement, and compensation are based upon demonstrated performance, professional development, reliability, qualifications, and individual initiative.
By investing in recruitment, training, supervision, and continuing development, FBS Protection Group strives to maintain a professional, dependable, qualified, and experienced workforce capable of consistently meeting the evolving needs of our clients.
PROFESSIONAL DEVELOPMENT
FBS Protection Group utilizes training programs, professional organizations, and industry-recognized certification providers to support licensing requirements, continuing education, and professional development opportunities for our personnel.
Through these resources, FBS works to ensure that officers, supervisors, and managers receive current, relevant, and industry-informed safety, security, leadership, and guest-service training. Our training philosophy combines regulatory compliance with practical skills development, helping personnel remain prepared to respond professionally and effectively in a wide range of environments.
Training and certification opportunities are selected based on assignment requirements, employee responsibilities, client needs, applicable licensing standards, and opportunities for professional advancement.
Courses and certifications available to FBS personnel may include:
State Security Licensing and Required Training
Leadership Development, including Disney’s Approach to Leadership Excellence
Crowd Manager Certification
Basic Legal Principles for Security Personnel
Incident Investigation and Documentation
Emergency Response Procedures
Managing Aggressive Behavior
Conflict Resolution and De-escalation
CPR, First Aid, and AED Certification
Active Shooter Preparedness and Response
Verbal Judo-De-escalation training
Advanced Guest Services, including Disney’s Approach to Quality Service
Global Awareness Professionals Protective Hospitality
ShowStop® Certification and Training
Verbal and Written Communication
Foot and Mobile Patrol Operations
Security Techniques and Best Practices
Disaster and Emergency Management
Barricade and Crowd-Control Training
Stop the Bleed® Training
Risk Assessment and Threat Identification
FBS believes that well-trained personnel provide safer environments, stronger customer service, improved decision-making, and greater value to our clients. By incorporating recognized industry training, continuing education, practical supervision, and ongoing professional development, FBS Protection Group is committed to maintaining a highly trained and capable security workforce.
SUPERVISOR AND EVENT SECURITY MANAGER TRAINING
A core component of FBS Protection Group’s approach to delivering consistent, high-quality security services is direct supervision. On-site supervisors and event security managers play a critical role in maintaining operational standards, supporting personnel, and ensuring effective communication throughout each assignment.
Direct supervision serves three primary functions: immediate quality control, on-the-job coaching and professional development, and maintaining a clear chain of command and communication between officers, supervisors, management, and the client.
FBS’s Supervisor and Event Security Manager development program represents the next level of advancement for employees who have demonstrated strong performance, reliability, leadership potential, and a commitment to FBS operational standards and company values.
Supervisor development includes advanced training in areas such as:
Security Team Leadership and Staff Management
Pre-Event Briefings and Post-Event Debriefings
Client Communication and Customer Service
Crowd Management and Guest Services
Employee Coaching and Performance Development
Timekeeping and Administrative Responsibilities
Chain of Command and Operational Communication
Leadership, Decision-Making, and Accountability
Event Security Operations
Incident Management and Escalation Procedures
Staff Deployment and Position Management
Emergency Response Coordination
Report Writing and Incident Documentation
Policy and Procedure Enforcement
Conflict Resolution and De-escalation
Through this development process, FBS prepares qualified personnel to independently supervise security teams, coordinate complex event operations, communicate effectively with clients and venue management, and provide real-time coaching and support to officers in the field.
The result is a supervisory structure that strengthens accountability, improves service consistency, develops future leaders within the organization, and provides clients with experienced on-site leadership capable of responding quickly and professionally to changing operational needs.